Client-centered communication is a way to help difficult clients feel heard and understood, in hopes of making them collaborators in their legal process as opposed to hindrances. Every client wants to be heard. Every client wants to feel understood. Seems simple, right? But when you commence work with a client who will not listen to you, or with a client whose experiences you cannot understand or relate to, that is where the miscommunication...
Validation + Rationalization = Client-Centered Communication
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